sipgate ist einer der führenden VoIP-Anbieter Europas. Wir entwickeln und betreuen mit viel Leidenschaft und Spaß neuartige Telekommunikationsprodukte für Privat- und Businesskunden. Wir sind aktuell 100 Mitarbeiter und wachsen weiter.

Wir setzen auf agile Softwareentwicklung: Sechs Scrum-Teams entwickeln unsere Produkte permanent weiter - schnell, professionell und mit flachen Hierarchien. Und damit wir immer auf dem neuesten Stand bleiben, besuchen die Teams häufig Schulungen (z.B. PHP Testing & Refactoring, Change Management) oder Kongresse wie z.B. die WWDC, mongoDB oder die FrOSCon. Klingt gut? Wir freuen uns auf Deine Bewerbung!

VoIP-Supporter (native speaker English)

As one of the leading VoIP-providers in Europe boasting hundreds of thousand customers, we are passionate about the innovative and trusted products we offer. Since 2004, over 80 employees have contributed to the constant development of the products that we offer in accordance with our customer's wishes and requirements and have achieved this with great success. To strenghten our support team, our fast-growing company are looking for a

VoIP-Supporter (native speaker English)

for the United States and the United Kingdom to start with us as soon as possible.

Since Voice over IP is quite a new technology, its set-up and use proposes many challenges to the average user. Our support team processes all requests from both customers and interested parties (no outbound) in order to make the most of their VoIP experience.

What you will be responsible for

• process of technical and general queries (first-level support) predominately via e-mail (hotline and live-chat possible in future)
• ascertain and document operational processes as well as the communication with fellow staff menbers and the customer
• ensure that the quality of the VoIP service made available to our private and business customers is to a high standard at all times
• contribute to the enhancement of our products, help pages and to the support process

We require

• a good understanding of networking and VoIP technology
• the ability to explain complex scenarios in basic, layman's terms
• strong customer focus and native-level English (basic-level German is nice to have but not neccessary for the daily business)
• previous work experience in a customer service role (i.e. call-center) would be advantageous
• personal interest in new technologies

What you should also have

• independent, reliable and structured work approach
• the ability to work in a team and under pressure
• results-focused and proactive skills
• high level of commitment