UK Customer Solutions Agent

We're looking for you!

You enjoy making customers happy. You’re able to explain technical concepts and solutions in layman’s terms. You’re great team player and communicator who takes initiative in important matters. English and German are your most valuable tools and you’re confident using either in a professional setting. If you know this is you, we’d love to meet you!

These will be your responsibilities: 

  • Answering technical and non-technical queries from English-speaking customers via telephone and email
  • Analysing and resolving customer issues with your team
  • Creating help centre articles, blog posts, and macros
  • Active involvement in the development and improvement of our services and processes within an agile business environment
  • Independently initiating the advancement of existing professional practices and knowledge

These are the requirements: 

  • Excellent English and good German language skills in text and speech
  • Technical understanding of current networking and VoIP technologies
  • Experience in providing customer service via telephone and email
  • Strong personal interest in current and emerging technologies
  • Ability to explain complicated concepts in simple words
  • Ability to express and promote your ideas to your team and colleagues
  • Strong decision-making skills and motivation to work unsupervised

What you can expect

  1. Flat hierarchies, self-responsibility and fun

  2. No overtime!

  3. A mentor colleague (“sipgate Pate”) who will help you find your feet

  4. No dress code, be yourself!

  5. Free breakfast & lunch at our in-house restaurant

  6. Supervised day care for your kids during school holidays

Tips for your application:

Feel free to answer these questions as a guideline in your cover letter:

How do you want to improve yourself and how do you want to help us improve?
What motivates you and how do you keep in touch with current trends?
What practical experiences made you who you are?

  1. Your CV has twists and turns?

    We’re interested to learn your story and want to get to know the person behind the CV.

  2. Your cover letter

    Show us your motivation for working with us!

  3. Contact us!

    Please email us at jobs@sipgate.de. Please make sure to include your earliest possible start date. Your contacts are Michelle and Carina. We will consider all applications equally and look forward to receiving yours.

Contact us!

jobs@sipgate.de

Contacts: Michelle & Carina

Jobnumber: #0462

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